Turnkey Customer
Experience (CX) Solutions

Shape Customer Voices into Smart Insights That Sustain Retention and Fuel Growth

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Users Worldwide
+ 0 M
AI-Generated Surveys
+ 0 M
Questions Answered
B

Turn Feedback into Your Competitive Edge

One platform to design, distribute, and analyse surveys, research studies, and experience programmes, built to scale effortlessly across millions of responses.

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One Platform, Four Disciplines

Survey software, research suite, customer experience, and employee experience, all connected by a shared data layer and reporting engine.

Survey Software

Design, distribute, and analyse surveys at any scale, from quick polls to complex longitudinal studies.
  • Intuitive drag-and-drop builder
  • 40+ question types and templates
  • Advanced survey logic and branching
  • Real-time reporting dashboards
  • Multi-channel and multilingual distribution
Question 1 of 6
How satisfied are you with your recent experience?
  • 1
  • 2
  • 3
  • 4
  • 5

84%

Completion rate

2m 14s

Average Time

1,247

Responses

Discover Survey Solutions

Research Suite

Enterprise-grade tools for quantitative and qualitative research, from panel management to advanced reporting.
  • Audience panel screening
  • Advanced research methodologies
  • Text AI & sentiment
  • Smart dashboards & cross-tabs
  • Centralised insights repository
Response Distribution

Conjoint Analysis

Price sensitivity · 3 attributes

+12.4%

Discover Research Tools

Customer Experience

Capture, understand, and act on customer feedback at every touchpoint across the entire journey.

  • Customer loyalty tracking and churn risk analytics
  • Advanced customer journey mapping
  • Real-time feedback mechanisms
  • Smart loop resolution workflows
  • AI-powered sentiment analysis
NPS Score

↑ +8 pts

67

Detractors 12%

Passives 21%
Promoters 67%
Customer Satisfaction

4.6

Customer Effort Score
3.2
Explore CX Platform

Employee Experience

Measure engagement, track wellbeing, and build a culture of continuous listening across your organisation.
  • Real-time pulse reviews
  • Employee advocacy and sentiment tracking
  • Centralised manager portals
  • 360-degree leadership reviews
  • Employee lifecycle analytics
Engagement

78%

Wellbeing

82%

Inclusion

71%

Growth

65%

Discover EX Capabilities

Survey Software

1,247

Responses / Hour
Design, distribute, and analyse surveys at any scale, from quick polls to complex longitudinal studies.
  • Intuitive drag-and-drop builder
  • 40+ question types and templates
  • Advanced survey logic and branching
  • Real-time reporting dashboards
  • Multi-channel and multilingual distribution
Question 1 of 6
How satisfied are you with your recent experience?
  • 1
  • 2
  • 3
  • 4
  • 5

84%

Completion rate

2m 14s

Average Time

1,247

Responses

Discover Survey Solutions

Enterprise-grade tools for quantitative and qualitative research, from panel management to advanced reporting.

  • Audience panel screening
  • Advanced research methodologies
  • Text AI & sentiment
  • Smart dashboards & cross-tabs
  • Centralised insights repository
Response Distribution

Conjoint Analysis

Price sensitivity · 3 attributes

+12.4%
Discover Research Tools

Capture, understand, and act on customer feedback at every touchpoint across the entire journey.

  • Customer loyalty tracking and churn risk analytics
  • Advanced customer journey mapping
  • Real-time feedback mechanisms
  • Smart loop resolution workflows
  • AI-powered sentiment analysis
NPS Score

↑ +8 pts

67

Detractors 12%

Passives 21%
Promoters 67%
Customer Satisfaction

4.6

Customer Effort Score
3.2
Explore CX Platform

Measure engagement, track wellbeing, and build a culture of continuous listening across your organisation.

  • Real-time pulse reviews
  • Employee advocacy and sentiment tracking
  • Centralised manager portals
  • 360-degree leadership reviews
  • Employee lifecycle analytics
Engagement

78%

Wellbeing

82%

Inclusion

71%

Growth

65%

Discover EX Capabilities

Who Benefits from This Platform?

Select your team to see how we address your specific challenges, recommend the right products, and deliver measurable outcomes.

Popular

Marketing Teams

Brand tracking, campaign feedback & audience insights

CX Teams

Journey mapping, customer loyalty programmes & closed-loop workflows

Popular

HR & People Teams

Engagement, wellbeing & DEI programmes at scale

Product Teams

Continuous discovery, prioritisation & concept testing

Research Teams

Qual & quant methods, panel access & advanced analysis

Government Entities

Citizen feedback, policy testing & compliance-ready data

Educational Institutions

Student, faculty & alumni experience measurement

Healthcare Providers

Patient outcomes, staff wellbeing & regulatory compliance

Event Organisers

Pre-, during & post-event feedback at any scale

Enterprise Leaders

Unified insights platform, governance & ROI reporting

Popular

Envision Yourself Here

Select your team or industry to discover specific challenges, product recommendations, and business outcomes.

Marketing Teams

Brand tracking, campaign feedback & audience insights

Common challenges
  • Slow agency research cycles
  • Fragmented audience data
  • Proving campaign ROI
Run brand health trackers, measure campaign effectiveness, and map audience segments with always-on survey panels.

+34%

Campaign Lift

4 hrs

Time to Insight

82%

Completion Rate

  • Reduce research cycle from weeks to hours
  • Unified brand & campaign dashboard
  • Audience segmentation by 40+ dimensions

Survey Software

Research Suite

CX Teams

Journey mapping, NPS programmes & closed-loop workflows

Common challenges
  • No single view of the customer
  • Manual follow-up on detractors
  • Disconnected touchpoint data
Capture feedback across every channel and touchpoint, trigger alerts for at-risk customers, and close the loop with automated workflows.

+22 Pts

NPS Improvement

18%

Churn Reduction

94%

Cases resolved

  • Reduce churn by acting on detractor alerts in real time
  • Unified CX metrics across all touchpoints
  • Automated case creation in Salesforce & Zendesk

Customer Experience

HR & People Teams

Engagement, wellbeing & DEI programmes at scale

Common challenges
  • Low survey participation
  • Manager inaction on results
  • No early warning for attrition
Run pulse checks, lifecycle surveys, and 360 feedback programmes. Surface manager insights and benchmark against industry peers.

+14 Pts

Engagemenet Lift

91%

Response Rate

78%

Manager Action

  • Reduce regrettable attrition with early warning scores
  • Manager action plans generated automatically
  • Fully anonymous with guaranteed confidentiality

Employee Experience

Product Managers

Continuous discovery, prioritisation & concept testing

Common challenges
  • Building features no one uses
  • Long validation cycles
  • Opinion-driven roadmaps
Validate concepts, prioritise roadmaps with MaxDiff and conjoint, and measure feature adoption immediately after launch.

3.2×

Concept Win Rate

−60%

Discovery Time

4.8/5

In-App CSAT

  • Ship features customers actually want
  • Reduce costly pivots by 40%
  • In-app survey triggers with SDK

Research Suite

Survey Software

Research Teams

Qual & quant methods, panel access & advanced analysis

Common challenges
  • Slow panel recruitment
  • Limited methodology tooling
  • Complex export workflows
Access a global panel of 120M+ verified respondents. Run MaxDiff, TURF, conjoint, and diary studies from one tool.

22M+

Global Reach

32

Countries

38%

Average IR

  • 22M+ verified panel respondents in 32 countries
  • Advanced exports (SPSS, R, Stata)
  • Crosstab builder with significance testing

Research Suite

Government Entities

Citizen feedback, policy testing & compliance-ready data

Common challenges
  • Low citizen engagement
  • Accessibility compliance
  • Maintaining FOI compliance
Collect and report on citizen sentiment, service delivery satisfaction, and policy acceptance, all within GDPR and accessibility frameworks.

2.4M+

Citizen Reach

WCAG AA

Accessibility

On-prem

Data Residency

  • Accessibility-compliant (WCAG 2.1 AA)
  • On-premise and sovereign cloud deployment
  • Audit trails for FOI compliance

Survey Software

Customer Experience

Educational Institutions

Student, faculty & alumni experience measurement

Common challenges
  • High survey fatigue & poor response rates
  • Disconnected LMS data
  • Accreditation evidence gaps
Measure student satisfaction, track faculty engagement, and run programme effectiveness studies tied to accreditation requirements.

+48

Student NPS

73%

Response Rate

+9%

Retention Lift

  • LMS integrations (Canvas, Moodle, Blackboard)
  • Longitudinal cohort tracking
  • Anonymised benchmarks vs. peer institutions

Survey Software

Employee Experience

Healthcare Providers

Patient outcomes, staff wellbeing & regulatory compliance

Common challenges
  • Regulatory compliance complexity
  • Staff burnout blind spots
  • EHR data silos
Deploy industry-validated patient experience surveys, track staff burnout in real time, and integrate with EHR systems.

Top 10%

Compliance Score

+12%

Staff Retention

+31 Pts

Patient NPS

  • GDPR & HIPAA-compliant data handling
  • EHR integration (Epic, Cerner)
  • Real-time staff wellbeing alerts

Customer Experience

Employee Experience

Event Organisers

Pre-, during & post-event feedback at any scale

Common challenges
  • Post-event surveys arrive too late
  • Low completion on paper forms
  • No sponsor-ready reporting
Capture attendee sentiment before, during, and after events. Benchmark against previous editions and share live dashboards with sponsors.

+59

Attendee NPS

67%

Feedback Rate

3.8×

Sponsor ROI

  • QR & kiosk survey modes
  • Live data wall for event display
  • Sponsor-ready PDF reports in one click

Survey Software

Customer Experience

Enterprise Leaders

Unified insights platform, governance & ROI reporting

Common challenges
  • Multiple disconnected research tools
  • No board-level ROI visibility
  • Inconsistent data standards
Centralise all research and experience data into one governed platform. Demonstrate ROI to the board and enforce data standards across BUs.

6 Weeks

Time to ROI

12+

Data Sources

−41%

Cost Savings

  • Single source of truth for all experience data
  • Executive dashboards with ROI modelling
  • Dedicated CSM and SLA guarantees

Research Suite

Customer Experience

Marketing Teams

Brand tracking, campaign feedback & audience insights
Common challenges
  • Slow agency research cycles
  • Fragmented audience data
  • Proving campaign ROI
Run brand health trackers, measure campaign effectiveness, and map audience segments with always-on survey panels.

+34%

Campaign Lift

4 hrs

Time to Insight

82%

Completion Rate

  • Reduce research cycle from weeks to hours
  • Unified brand & campaign dashboard
  • Audience segmentation by 40+ dimensions

Survey Software

Research Suite

Common challenges
  • No single view of the customer
  • Manual follow-up on detractors
  • Disconnected touchpoint data
Capture feedback across every channel and touchpoint, trigger alerts for at-risk customers, and close the loop with automated workflows.

+22 Pts

NPS Improvement

18%

Churn Reduction

94%

Cases resolved

  • Reduce churn by acting on detractor alerts in real time
  • Unified CX metrics across all touchpoints
  • Automated case creation in Salesforce & Zendesk

Customer Experience

Common challenges
  • Low survey participation
  • Manager inaction on results
  • No early warning for attrition
Run pulse checks, lifecycle surveys, and 360 feedback programmes. Surface manager insights and benchmark against industry peers.

+14 Pts

Engagemenet Lift

91%

Response Rate

78%

Cases resolved

  • Reduce regrettable attrition with early warning scores
  • Manager action plans generated automatically
  • Fully anonymous with guaranteed confidentiality
Employee Experience
Common challenges
  • Building features no one uses
  • Long validation cycles
  • Opinion-driven roadmaps
Validate concepts, prioritise roadmaps with MaxDiff and conjoint, and measure feature adoption immediately after launch.

3.2×

Concept Win Rate

−60%

Discovery Time

4.8/5

In-App CSAT

  • Ship features customers actually want
  • Reduce costly pivots by 40%
  • In-app survey triggers with SDK

Research Suite

Survey Software

Common challenges
  • Slow panel recruitment
  • Limited methodology tooling
  • Complex export workflows
Access a global panel of 22M+ verified respondents. Run MaxDiff, TURF, conjoint, and diary studies from one tool.

22M+

Global Reach

32

Countries

38%

Average IR

  • 22M+ verified panel respondents in 32 countries
  • Advanced exports (SPSS, R, Stata)
  • Crosstab builder with significance testing

Research Suite

Common challenges
  • Low citizen engagement
  • Accessibility compliance
  • FOI-ready audit trails
Collect and report on citizen sentiment, service delivery satisfaction, and policy acceptance, all within GDPR and accessibility frameworks.

2.4M+

Citizen Reach

WCAG AA

Accessibility

On-prem

Data Residency

  • Accessibility-compliant (WCAG 2.1 AA)
  • On-premise and sovereign cloud deployment
  • Audit trails for FOI compliance

Survey Software

Customer Experience

Educational Institutions

Student, faculty & alumni experience measurement

Common challenges
  • High survey fatigue & poor response rates
  • Disconnected LMS data
  • Accreditation evidence gaps
Measure student satisfaction, track faculty engagement, and run programme effectiveness studies tied to accreditation requirements.

+48

Student NPS

73%

Response Rate

+9%

Retention Lift

  • LMS integrations (Canvas, Moodle, Blackboard)
  • Longitudinal cohort tracking
  • Anonymised benchmarks vs. peer institutions

Survey Software

Employee Experience

Common challenges
  • Regulatory compliance complexity
  • Staff burnout blind spots
  • EHR data silos
Deploy CAHPS-validated patient experience surveys, track staff burnout in real time, and integrate with EHR systems.

Top 10%

Compliance Score

+12%

Staff Retention

+31 Pts

Patient NPS

  • GDPR & HIPAA-compliant data handling
  • EHR integration (Epic, Cerner)
  • Real-time staff wellbeing alerts

Customer Experience

Employee Experience

Common challenges
  • Post-event surveys arrive too late
  • Low completion on paper forms
  • No sponsor-ready reporting
Capture attendee sentiment before, during, and after events. Benchmark against previous editions and share live dashboards with sponsors.

+59

Attendee NPS

67%

Feedback Rate

3.8×

Sponsor ROI

  • QR & kiosk survey modes
  • Live data wall for event display
  • Sponsor-ready PDF reports in one click

Survey Software

Customer Experience

Common challenges
  • Multiple disconnected research tools
  • No board-level ROI visibility
  • Inconsistent data standards
Centralise all research and experience data into one governed platform. Demonstrate ROI to the board and enforce data standards across BUs.

6 Weeks

Time to ROI

12+

Data Sources

−41%

Cost Savings

  • Single source of truth for all experience data
  • Executive dashboards with ROI modelling
  • Dedicated CSM and SLA guarantees

Research Suite

Customer Experience

Request Custom Solution

Built for Your Sector

Select an industry to see how the platform supports your specific workflows, compliance needs, and team goals.

Government

Capture vital feedback from citizens, residents, and civil service teams to guide administrative action across every tier of government.
Transform citizen and resident data, alongside workforce sentiment, into actionable public policy on domestically managed infrastructure.
Key outcomes
Citizen and Resident Consultation
Civil Service Retention
Administrative Governance
Recommended solutions

Survey Software

Employee Experience

  • Public and Workforce Panels
  • API Logging and Audit Trails
  • Defence and Criminal Justice Security

Automotive

Drive loyalty by intercepting customer concerns across your entire network, from manufacturing transport to the showroom floor.
Connect logistics directly to the customer delivery for a flawless buyer journey.
Key outcomes
Drive Repeat Purchases
Monitor Every Critical Interaction
Maximise Customer Lifetime Value
Recommended Solutions

Customer Experience

Research Suite

  • Mobile Logistics Tracking
  • Automated Issue Interception
  • End-to-End Journey Mapping

Events & Sports

Unify feedback across ticketing, hospitality, and post-event interactions to drive enduring fan and attendee loyalty.
Detect disengagement early to safeguard recurring season-ticket revenue.
Key outcomes
Resolve Booking and On-Site Issues
Predict Customer and Guest Disengagement
Maximise Partnership Revenue
Recommended Solutions

Customer Experience

Research Suite

  • Live Incident Dispatch
  • Automated Retention Triggers
  • Custom Sponsor Dashboards

Financial Services

Equip analysts with advanced market research techniques to uncover the complete customer, product, and employee experience.

Innovate financial offerings and motivate staff by acting on highly accurate market trend analysis.
Key outcomes
Customer Loyalty Growth
Actionable Market Insights
Institutional Market Innovation
Recommended solutions

Customer Experience

Research Suite

  • Advanced Sentiment Analysis Mapping
  • Service Organisation Control Standards
  • Business Application Integration

Education

Unify institution-wide research and course evaluations on a single, secure platform with role-based governance.
Centralise research and evaluation workflows to reduce costs and administrative friction.
Key outcomes
Enriched Student Experience
Evidence-Based Curriculum Improvement
Instant Operational Workflows
Recommended solutions

Customer Experience

Research Suite

  • Multi-Department Governance Controls
  • Research Ethics & Student Privacy
  • Native Statistical Data Export

Travel & Hospitality

Pinpoint the precise root causes behind guest ratings to empower your teams with actionable, real-time insights.
Transform raw travel and hospitality feedback into immediate action, delivering exceptional end-to-end experiences.
Key outcomes
Root Cause Identification
Enhanced Customer Satisfaction
Streamlined Operations
Recommended solutions

Customer Experience

Survey Software

  • Closed-Loop On-Site Feedback
  • Customisable Operational Dashboards
  • Strict Booking Data Privacy

Healthcare

Synthesise patient and staff feedback into actionable clinical insights with highly secure, multilingual survey deployments.
Optimise patient care and medical outcomes through secure, real-time healthcare ecosystem feedback.
Key outcomes
Clinical Outcome Improvement
Patient Experience Enhancement
Operational Safety Assurance
Recommended solutions

Survey Software

Employee Experience

  • Contactless Health-Screening Surveys
  • Real-Time Clinical Data Dashboards
  • Health Insurance Portability and Accountability Act Protocols

Technology

Analyse key market drivers and track engineering workforce sentiment with intuitive research tools built for agile technology businesses.
Accelerate product innovation and retain top technical talent through secure, insight-driven digital experiences.
Key outcomes
Customer Churn Reduction
Technical Talent Retention
Agile Product Innovation
Recommended solutions

Employee Experience

Research Suite

  • Purchasing Behaviour Tracking
  • Workforce Pulse Automation
  • Data Sovereignty Controls

Membership Organisations

Map the complete membership lifecycle to capture feedback from initial onboarding orientation through to annual renewals.
Cultivate passive subscribers into lifelong community advocates through continuous engagement.
Key outcomes
Annual Renewal Growth
Onboarding Friction Reduction
Member Satisfaction Elevation
Recommended solutions

Customer Experience

Survey Software

  • Continuous Listening Pulse Surveys
  • Automated Association Management Integration
  • Secure Member Directory Governance
Request Custom Solution

Enterprise-Grade Security, by Default

Every account benefits from the same security posture we deliver to Fortune 500 clients: encryption, access controls and continuous compliance monitoring out of the box.

End-to-End Encryption

AES-256 at rest, TLS 1.3 in transit

Role-Based Access Control

Granular permissions across teams and projects

Audit Logging

Full activity trail with immutable audit log export

Security Posture

All systems operational

Data Encryption

100%

Access Control

98%

Compliance Score

96%

Vulnerability Scan

100%

Pentest: Q3 2024

Last Audit: Nov 2024

Enterprise Security

Hardened infrastructure with 24/7 monitoring, WAF, and DDoS mitigation.

Compliance

SOC 2 Type II, ISO 27001, HIPAA, GDPR, and regional data residency.

Encryption

AES-256 at rest and TLS 1.3 in transit with automatic certificate rotation.

Access Control

SAML SSO, SCIM provisioning, MFA, and attribute-based permissions.

Book a Consultation

Powers Your Existing Workflows

Native integrations and advanced programmatic connectivity with webhooks keep your data flowing seamlessly right where you need it.

Salesforce

Zapier

Salesforce App

Microsoft Dynamics

HubSpot

Google Sheets

Google Analytics

Tableau

Caspio

Webhooks

IVR

Marketo

Freshsales

Copper

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Find What Works for You

Let us know what you’re looking for, from a quick walk-through to a deep-dive consultation. Drop your details below, and we’ll be in touch to get things moving.